Returns & Refunds Policy

1. Personalised Items

Due to the custom nature of our products:

• Personalised items are non-refundable and non-returnable unless faulty

2. Faulty or Damaged Items

If your item arrives damaged or faulty:

• Contact us within 7 days of delivery

• Provide photos as evidence

We will offer a replacement or refund where appropriate.

3. Non-Personalised Items

Where applicable, non-personalised items may be returned within 14 days, provided they are unused and in original condition.

4. Refunds

Refunds will be processed once items are received and inspected.